We will ensure you understand what we will be installing by providing samples of your hardscaping products or providing a location where the products can be viewed. Photographs of plants will be provided as well as a 3D design may be contracted.
Soares Landscaping is responsible for contacting Ontario One Call to reach all local public utility companies concerning locating telephone, cable, gas, hydro etc.
Any property line demarcation (through registered survey plan or companies) and private utilities including septic and well systems shall be the sole responsibility of the homeowner to identify. Soares Landscaping is not responsible for any claims for damages caused to private utilities and work relating to property line locations.
We will arrive to start your project on the scheduled date as promised. If we are delayed due to weather or unforeseen circumstances, we will contact you to set up a new start date. We will complete your project from start to finish without starting other projects unless other parts of your project need to be completed by other contractors or sub-contractors.
Our staff will conduct themselves in a professional, courteous and friendly manner. We will be conscious of your home or business and your privacy.
We will ensure the work area is tidy and all tools and equipment stored and secured. Any unsafe areas will be marked off with pylons or yellow tape.
We will wear the necessary protective equipment and follow safe work habits. Our employees are covered under our WSIB policy, and our company will maintain a liability policy of $2,000,000.
Before accepting full payment for your project, we will complete a final inspection using the scope of work outlined and check off each section until you are delighted. We will correct any items if necessary to ensure we meet the scope of work for your project.
Our planting warranty includes a one-year (1), one-time replacement warranty for plant material supplied and installed by Soares Landscaping Inc. This guarantee does not cover roses, annuals, perennials, bulbs, and any other tender plant material.
Our hardscaping warranty includes a five-year (5) transferable warranty from the date of completion or final payment for any irregular settlement of the pavers or retaining walls caused by settlement of the material installed by Soares Landscaping Inc. This installation warranty will include any labour and/or materials required to repair the affected areas.
All hardscaping projects will be completed to industry standards set by Interlocking Concrete Pavement Institute, National Concrete Masonry Association, and Canadian Landscape Standards.
Our water feature warranty includes a three-year (3) transferable warranty from the date of completion or final payment against the improper installation of materials resulting in damage or malfunction, including any labour and/or materials required to repair the affected areas. This warranty does not cover materials and components provided by the manufacturer. If parts are found defective, we will refer back to the manufacturer's warranty. This warranty does not include the labour cost to repair or replace defective parts not covered under the manufacturer's warranty.
All water feature projects will be completed to industry standards set by Aquascape Inc. the manufacture of our water feature systems.
Our goal is to fix any warranty work within 14 days from the initial notification.
Carlos Soares & Michael Garcia
Soares Landscaping Management