We're a different kind of landscaping company, so our process looks different from most companies. Since it's different, we thought it important to make every potential client aware of it before contacting us.
The main difference is in the way we operate from start to finish. The interactions we have are focused on our clients. We protect the process because it allows us always to be serving our clients in the best way possible. Includes response time, quality of work and our commitment to creating a delightful experience are paramount to this process.
We're confident in our skills, but it doesn't mean much if we're not meeting or exceeding the expectations of our clients.
Now, every company out there likes to claim they're "different." As we claim to be, we have to prove it to differentiate ourselves from other landscaping companies.
The most customer-focused aspect of our company is our transparency. Nobody likes to be "sold" or get nickel and dimed. As such, we don't leave anyone in the dark, and we always proceed to the next step with clear intentions for both ourselves and our clients.
Now that we've set the bar pretty high, time to prove it, right? Here is how we begin every new client relationship.
When potential clients first reach out to us through the contact form, they will notice the form allows them to quickly upload photos of their yard and inspiration photos they would like to recreate. Photos can easily be uploaded from a computer, tablet or cell phone.
With photos in hand, we can proceed to have an informative conversation to determine if we're the right contractor for their project. Since everyone has different life experiences, one person's "small job" could be a significant project for someone else. The pictures help us to see what our clients view so we can be on the same page and speak the same language.
Life's complicated enough, so we try to keep the conversation with potential clients as simple as possible. The path to a beautiful yard is paved with clear expectations, so we're going to be asking a lot of questions to determine their needs.
The phone call typically takes about 15-20 minutes, and we'll review the photos that have been submitted to discuss goals for the project. We'll even talk about their expectations for our company. If a client has a hard timeline or any other specifics, we want to know about them!
While it may seem unnecessary, we want to ensure that we're a good fit and if not, recommend a company that may be more fitting. Our goal is to make sure we represent our industry well, and if we aren't a good fit, we understand, and we'll do our best to make sure you find a company that is a good fit for you and your project.
Once we've had our discussion and explored all the variables of the project, we can provide a verbal estimate during the call.
We understand that you may not know what landscape projects cost, and pricing is indeed not readily available like prices for vehicles are. This is why we like to give ballpark figures over the phone.
We're people too, so if we're mentally preparing to spend up to $500 on new tires on our car for example, we'd like to know before taking time off work and driving to the auto mechanic and discovering that the cheapest set of tires is $1,000 plus HST.
By discussing the budget and addressing the elephant in the room, we can ensure that our proposal is tailored to both our client's budget and project needs.
If a client determines that we're the right contractor for them and that the budget discussed makes sense, the next step is a site visit. We'll come out to the home, complete a visual inspection to ensure nothing was missed during the phone consultation and finalize the work contract.
While it's certainly not going to be a high-pressure sales situation, our goal at this point is to get the project scheduled. If we need any additional information from our side or want to consult some other contractors, we recommend that happens before the site visit.
A consultation fee of $150 applies to all on-site visits, payable at the time of the visit. This includes 60 minutes to thoroughly discuss your project and create an actionable scope of work outlining our suggested course of action for the project.
The fee is waived in lieu of a deposit check for the project. Candidly, this happens most of the time. The reason the phone consultation is so in-depth is to make sure that the site visit truly is that low-pressure situation. We focus on the recommended advice you need to execute on your project regardless of whether we are hired for the project or not.
In this aspect we are very different as we won't compromise on sub-par solutions just to make a sale. We've heard many horror stories from our clients of their previous experiences. At the end of the day you're paying for our professional recommendations and we don't treat that trust lightly.